Information Specialist – Holy Land Experience
Aug 4, 2011
NATURE OF WORK:
Performs technical work in analyzing and troubleshooting computer, network, printer, or telecommunications problems. Responsible for analyzing hardware and software needs, installing hardware and software, training personnel in the use of computer applications and equipment, analyzing manual and automated systems, and determining the feasibility of computer applications. Responds to and diagnoses hardware and software trouble calls; conducts tests and debugs programs; checks existing programs within systems for errors; recommends configurations; makes necessary changes. This requires a working knowledge of PCs and networking. Computer Support Specialists provide on-call support for nights and weekends regarding computer and communication systems and networks. Physical installs equipment which may involve lifting, bending, kneeling, reaching and crawling.
Evaluates application of software products; may write custom applications to meet short term needs. Keeps abreast of the changes in the computer and peripheral industry, researches hardware and software, meets with vendors for demonstrations or problem resolution. Performs other related duties as required.
Must be able to work on Saturdays.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of information systems, concepts, techniques and operating principles. Knowledge of various computer software programs, desktop operating systems, peripheral devices including scanners, printers, and PDA's. Skill in the operation and utilization of personal computers and computer terminals. Ability to detect malfunctions and furnish technical advice on systems. Ability to communicate effectively orally and in writing and to work with employees of all levels of computer knowledge. Ability to establish and maintain effective working relationships with departmental contacts and vendors.
Software experience in working with Microsoft Windows, Windows Server 2003 and 2008, Office, Mac OS X and VMware.
Hardware experience in working with Extreme switches and ESX servers.
MINIMUM QUALIFICATION REQUIREMENTS:
Bachelor's Degree with major coursework in computer programming, information systems, business or related field with four (4) years of experience operating, installing, analyzing and maintaining various computer systems, including hardware and software as applicable; or an equivalent combination of education, training, and experience. |
